> For the complete documentation index, see [llms.txt](https://subscriptionsuite.gitbook.io/helpdoc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://subscriptionsuite.gitbook.io/helpdoc/getting-started/subscription-account-page.md).

# Subscription Account Page

The Customer Portal gives customers a simple way to view and manage their subscriptions directly from their Shopify Customer Account.

SubscriptionSuite provides separate customer account experiences for:

• **Subscriptions**\
• **Memberships**

Customers can view their upcoming orders, subscription details, rewards, membership benefits and manage the actions you allow.

***

## Enable the Customer Portal

The quickest way is from your SubscriptionSuite dashboard.

1. Open **SubscriptionSuite**
2. On the Home page, you'll see Setup Status.
3. Click **Activate** next to **Activate Customer Portal**
4. Shopify's Customer Account editor will open
5. Add or enable the **Customer Portal** block
6. Click **Save**

If you use Memberships, click **Activate** next to **Activate Membership Portal** and enable the Membership block as well.

<figure><img src="https://4127174298-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2b41HkDs75AWk1ddL9M2%2Fuploads%2FJusBKTqBO0fLNaiFlbJP%2Fimage.png?alt=media&amp;token=3ed566c0-02aa-4b49-9ff7-c435641c4809" alt=""><figcaption></figcaption></figure>

***

## Subscription Portal

Once enabled, customers can open **Subscriptions** from their Shopify Customer Account.

The main subscription page gives them an overview of their subscription activity.

Customers can see:

• Upcoming orders\
• Active subscriptions\
• Subscription pricing and status\
• Spend Based Loyalty progress\
• Delivery Based subscriber rewards\
• Upcoming reward milestones

<figure><img src="https://4127174298-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2b41HkDs75AWk1ddL9M2%2Fuploads%2FfvS4rkiMW5WZPQgXgw7q%2Fimage.png?alt=media&amp;token=6698e07a-3949-4457-8882-56cd259a8391" alt=""><figcaption></figcaption></figure>

***

### Subscription Details

Customers can click **View details** to open an individual subscription.

From here, they can see:

• Subscription status\
• Delivery frequency\
• Next order date\
• Products in the next order\
• Total for the next order\
• Contact information\
• Shipping address\
• Upcoming orders\
• Subscription history\
• Loyalty progress for that subscription

They can also manage the subscription based on the permissions you enable.

<figure><img src="https://4127174298-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2b41HkDs75AWk1ddL9M2%2Fuploads%2FOApPL0iEVswKJVmaJhUm%2Fimage.png?alt=media&amp;token=bfcc9cde-3f56-44ad-8306-499fadf22370" alt=""><figcaption></figcaption></figure>

***

## Membership Portal

If you offer Memberships, customers can access the **SubscriptionSuite Membership Portal** from their Shopify Customer Account.

The Membership page shows:

• Membership name\
• Membership status\
• Membership price\
• Current benefit\
• Renewal date

Customers can also cancel their membership from this page where available.

<figure><img src="https://4127174298-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2b41HkDs75AWk1ddL9M2%2Fuploads%2F5hcZk0EPQuX1TfmLYz67%2Fimage.png?alt=media&amp;token=98a419c6-d140-4d5f-ba98-371d6d701dfb" alt=""><figcaption></figcaption></figure>

***

## Control What Customers Can Do

You can decide which self serve actions customers can use.

Go to:

**SubscriptionSuite → Growth Tools → Customer Portal**

Turning an option off removes that action from the Customer Portal and prevents the customer from using it.

### Schedule

#### Pause & Resume

Let customers pause their subscription and resume it later.

#### Skip a Delivery

Let customers skip their next scheduled delivery.

#### Delay a Delivery

Let customers move their next delivery to a later date.

Only that delivery moves. Future deliveries continue on the normal schedule.

#### Change Delivery Frequency

Let customers change how often their subscription is billed and shipped.

***

### Products

#### Swap Products

Let customers change the product in their subscription.

#### Add One Time Items

Let customers add a one time product to their next subscription order.

This option is off by default.

***

### Account

#### Edit Shipping Address

Let customers update the shipping address used for their subscription.

#### Cancel Subscription

Let customers cancel their subscription themselves.

> Some regions require customers to be able to cancel subscriptions themselves. Check the consumer protection rules that apply to your store before disabling this option.

<figure><img src="https://4127174298-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2b41HkDs75AWk1ddL9M2%2Fuploads%2FQSa1tT13RNEUQTKxXkKh%2Fimage.png?alt=media&amp;token=c7054d7a-04e1-4193-ad2f-9551be634cf2" alt=""><figcaption></figcaption></figure>

***

## Other SubscriptionSuite Customer Account Blocks

SubscriptionSuite also provides additional blocks you can add when needed.

These include:

• **Subscriptions Order Status Link**\
Adds access to subscription information from the Order Status experience.

• **Upsell Thank You**\
Lets you show eligible SubscriptionSuite upsell offers after checkout.

These blocks are optional and do not need to be enabled for the main Customer Portal to work.

***

### Need Help?

If you need help enabling the Customer Portal, adding the Shopify Customer Account blocks or choosing which customer actions to allow, contact us through the in app chat.

Our team is happy to help.