> For the complete documentation index, see [llms.txt](https://subscriptionsuite.gitbook.io/helpdoc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://subscriptionsuite.gitbook.io/helpdoc/getting-started/shopify-pos-integration.md).

# Shopify POS Integration

## Sell & Manage Subscriptions

SubscriptionSuite lets you sell subscriptions directly from **Shopify POS**, manage existing customer subscriptions in store, and track which staff members are bringing in the most subscribers.

No coding is required.

***

### What You Can Do With POS

With SubscriptionSuite on Shopify POS, you can:

* Sell subscriptions directly at the register
* Sell subscription products as gifts
* Look up and manage a customer's subscriptions
* Skip, pause, resume, cancel, or change subscription frequency
* Add one time products to a customer's next subscription order
* Swap subscription products
* Track subscription signups by staff and location

***

## 1. Add SubscriptionSuite to Your POS

The **Subscriptions** section on a customer's POS profile appears automatically once SubscriptionSuite is installed.

However, the **Subscription** and **Staff leaderboard** tiles need to be added to your Shopify POS Smart Grid.

#### From Shopify POS

1. Open your **Shopify POS** home screen.
2. Tap **Add tile** or the **+** tile.
3. Select **Subscription** or **Staff leaderboard**.
4. Tap **Save**.

\[Screenshot: Shopify POS Smart Grid showing Add tile and Subscription / Staff leaderboard options]

#### From Shopify Admin

1. Go to **Point of Sale → Settings**.
2. Open the **POS app editor**.
3. Select the Smart Grid layout.
4. Choose **Add tile → Embedded apps**.
5. Select **Subscription** or **Staff leaderboard**.
6. Save your changes.

> You may need the **Customize smart grid** staff permission to make these changes.

***

## 2. Sell a Subscription at the Register

1. **Add the product** to the cart.
2. **Add the customer** to the sale.
3. Tap the **Subscription** tile.
4. Select the **delivery frequency**.
5. Tap **Confirm subscription**.
6. Complete checkout as normal.

\[Screenshot: Subscription tile and subscription setup screen on Shopify POS]

If multiple products are eligible, you can use **Apply default plan to all eligible items** to add the subscription plan to multiple products at once.

***

## 3. Sell a Subscription as a Gift

If the product supports gifting:

1. Tap **Sell as a gift**.
2. Enter the number of gift deliveries.
3. Add the recipient's name and email.
4. Add an optional message.
5. Choose a delivery date if needed.
6. Choose a card design if available.
7. Tap **Add gift to cart**.

\[Screenshot: Sell as a gift screen]

***

## 4. Manage a Customer's Subscription

Add or open the customer's profile in Shopify POS.

The **Subscriptions** panel will automatically show their subscriptions, including:

* Subscription status
* Next delivery date
* Price
* Gift or prepaid badges

Tap **Manage** to access subscription actions.

#### Available actions

* **Skip** or unskip the next delivery
* **Pause** or resume
* **Cancel**
* **Change delivery frequency**
* **Add a one time item**
* **Swap the product**

\[Screenshot: Customer subscription management screen]

***

## 5. Staff Leaderboard

Tap **Staff leaderboard** from the Smart Grid to see today's subscription signups.

You can view performance:

* **By staff member**
* **By location**

The tile also shows a running signup count directly on the Smart Grid.

\[Screenshot: Staff leaderboard showing staff and location rankings]

Your SubscriptionSuite dashboard also shows your overall in store subscription performance, including subscriptions sold, revenue, active subscribers, and location breakdowns.

***

## Important Things to Know

* **Shopify Payments must be enabled** to sell subscriptions through POS.
* Subscription sales accept **card and digital wallet payments only**.
* Subscription orders can ship to **one address only**.
* Gift subscriptions require a customer to be added to the sale.
* Refunds go back to the **original card**.
* Exchanges on subscription items aren't available at the register.
* Some products may be **subscription only**.
* Simply viewing a customer's subscriptions does not make any changes.

***

#### Need Help?

If you have a question that isn't covered here, contact us through the **Help** section in SubscriptionSuite from Shopify Admin.