> For the complete documentation index, see [llms.txt](https://subscriptionsuite.gitbook.io/helpdoc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://subscriptionsuite.gitbook.io/helpdoc/getting-started/billing-failures.md). # Billing Failures The **Billing Failures** section helps you monitor, manage, and recover failed subscription payments. Instead of immediately cancelling a subscription after a failed payment, SubscriptionSuite gives you complete control over what happens next with a fully customizable **Dunning Management System**. From retry schedules to customer notifications, every step of the recovery process can be configured to match your business.
*** ## Dashboard Overview The dashboard gives you a quick overview of your payment recovery performance. #### Revenue at Risk Displays the estimated recurring revenue currently affected by failed subscription payments. This helps you understand how much subscription revenue could be lost if payments aren't recovered. *** #### Recovered Shows the total revenue successfully recovered through your Dunning recovery workflow. *** #### Recovery Rate Displays the percentage of failed payments that have been successfully recovered. A higher recovery rate means fewer subscriptions are lost because of failed renewals. *** #### Total Failures Shows the total number of failed subscription payments during the selected period. *** ### Recovery Rule At the top of the dashboard, you can see the retry schedule currently being used for failed payments. For example: **3 attempts over 1 / 3 / 7 days → then pause** Click **Edit retry settings** to change your retry schedule and final recovery action. This takes you to **Settings → Payment Retry & Dunning**. *** ## Billing Failure Status SubscriptionSuite automatically organizes failed payments into different categories. *** ### Pending Retry Payments waiting for the next retry attempt. These subscriptions are still active and will continue through your recovery workflow. *** ### Recovered Payments that were successfully processed after one or more retry attempts. No additional action is required. *** ### Lost Payments that couldn't be recovered after all configured recovery attempts. These subscriptions follow your final recovery action. *** ### Search and Filters Use the filters to quickly find specific billing failures. #### Status • Pending retry\ • Recovered\ • Lost #### Cause • **Needs card update**\ • **Soft declines**\ • **Unrecoverable** You can also: • Choose a **From** and **To** date\ • Search for a specific failure\ • Sort the results This makes it easier to understand which failures may still be recovered and which require attention. *** ### Billing Failure Details Each failed payment in the dashboard includes: • Customer\ • Date occurred\ • Subscription\ • Failure reason\ • Retry attempt\ • Status\ • Amount\ • Available actions This gives you a clear view of where each failed payment is in the recovery process. *** ## Monitor Recovery Performance Use the Billing Failures dashboard to understand how your recovery strategy is performing. By monitoring your recovery metrics, you can: * Reduce involuntary churn * Recover more recurring revenue * Identify common payment issues * Improve customer retention * Optimize your Dunning workflow *** ### Export Billing Failures Click **Export CSV** in the top right to download your billing failure data for further review or reporting. *** ## Best Practices To maximize your recovery rate, we recommend: * Configure multiple retry attempts instead of cancelling immediately. * Give customers enough time between retries to resolve payment issues. * Keep customer notifications enabled throughout the recovery process. * Review failed payments regularly. * Monitor your Recovery Rate and Revenue at Risk dashboard. *** ## Frequently Asked Questions #### Can I choose how many retry attempts are made? Yes. You have full control over the number of retry attempts in your Dunning workflow. #### Can I choose when retries happen? Yes. You can configure the exact delay between each retry attempt. #### Can every retry have a different action? Yes. Every step of the recovery workflow can have its own timing and action. #### What happens if every retry fails? Once all retry attempts have been completed, SubscriptionSuite performs the final action you've configured, such as cancelling or pausing the subscription. #### Can I customize the entire recovery process? Absolutely. SubscriptionSuite's Dunning Management System is fully customizable, allowing you to build a recovery workflow that fits your business. *** ### Need Help? If you need help configuring your Dunning workflow or optimizing your recovery strategy, our support team is always happy to help through the in app chat.