> For the complete documentation index, see [llms.txt](https://subscriptionsuite.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://subscriptionsuite.gitbook.io/docs/privacy-policy.md). # Privacy Policy SimpleSuite ("we", "our", "us") is committed to protecting the privacy of all users of our subscription application and related services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you install and use SubscriptionSuite through the Shopify platform. By installing or using our Services, you agree to the collection and use of information in accordance with this policy. ### 1. Contact Details If you have any questions about this Privacy Policy or our data practices, please contact us at: * **Email:** * **Address:** 252-L Sant Nagar, New Delhi, India ### 2. How We Collect Your Information We collect information in the following ways: * **App Installation:** When you install SubscriptionSuite on your Shopify store. * **Direct Interaction:** When you contact us for support via email or chat. * **Shopify API:** As a Shopify ecosystem app, we receive data through Shopify's API in order to provide subscription functionality. * **Customer Activity:** When your customers create, manage, or interact with subscriptions through the app's storefront widget or customer portal. ### 3. Information We Collect To provide a functional subscription experience, we collect and process the following data. **Store (Merchant) Information** * Shopify store domain, store owner name, and contact email address. * Store configuration and subscription plan settings you create within the app. **Customer Information** * Customer name, email address, shipping address, and billing address. * Shopify Customer IDs of subscribers. * Subscription records, including the products and variants subscribed to, delivery frequency, billing schedule, order history, and subscription status (active, paused, cancelled). * For subscriptions with active automatic charging, we may process limited payment-card metadata such as the card type, expiration date, and the last four digits of the card. **We never collect or store complete payment card numbers.** All payment processing and complete card details are handled securely by Shopify. **Technical Data** * Product metadata and metafields required to display subscription options correctly on your storefront. * Network information such as IP address, time of visit, and similar log data, collected for security and to provide the Service. **Note:** We do not directly collect or store full payment information. All billing is handled securely through Shopify's Billing and Checkout systems. ### 4. Use of Your Information We use the data we collect for the following purposes: * **Service Delivery:** To create and manage subscriptions, process recurring orders on schedule, power the customer self-service portal, and run features such as failed-payment recovery, out-of-stock handling, and subscription swaps. * **Customer Support:** To troubleshoot technical issues and respond to your inquiries. * **Analytics:** To provide you with dashboard insights such as monthly recurring revenue, active subscriber counts, churn, and cohort retention. * **Communication:** To notify you of critical app updates or changes to our Service, and to send subscription-related notification emails to your customers on your behalf. ### 5. Data Retention We retain your information only as long as the app is installed on your Shopify store. * **App Uninstallation:** Upon uninstallation, we follow Shopify's mandatory compliance webhooks to delete store-related data within 48 hours, unless we are required to retain it for legal or legitimate business purposes. * **Customer Data:** Individual customer and subscription data is deleted automatically upon a data-erasure request received from Shopify, or for cancelled subscriptions after a reasonable retention period. ### 6. Disclosure of Your Information **We do not sell your data.** We may share information with third parties only in the following cases: * **Service Providers:** Cloud hosting and database providers (e.g., AWS or Google Cloud) used to operate the app. * **Integrations You Enable:** When you connect a third-party marketing tool such as Klaviyo, Omnisend, or Drip, we transmit relevant subscription event data to that service to enable the automations you have configured. Your use of those services is governed by their own privacy policies. * **Legal Obligations:** To comply with applicable law or valid law-enforcement requests, or to protect our legal rights. * **Business Transfers:** In the event of a merger, acquisition, or sale of SimpleSuite's assets. ### 7. Data Storage & Security The data we collect is stored on secure servers operated by reputable cloud infrastructure providers. We implement industry-standard security measures, and sensitive data is encrypted in transit and at rest, with access restricted to authorized personnel. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. ### 8. Your Rights Depending on your location (such as the EEA under GDPR or California under CCPA/CPRA), you and your customers may have the following rights: * **Access / Portability:** The right to request copies of your data. * **Correction:** The right to request that we correct inaccurate information. * **Erasure:** The right to request that we delete your data. * **Withdraw Consent:** The right to opt out of certain data processing. To exercise these rights, please contact us at . Merchants and customers may also submit data requests through Shopify, which we honor via Shopify's standard data-request and data-erasure webhooks. ### 9. Children's Privacy Our Service is not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove that information. ### 10. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Modified" date above. Changes are effective when posted. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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